BestBuy.com

[Dreadnaught99]

Currently I have 2 items under the same order that I placed an order for on Jan 8. it has since passed the initial delivery date with the status always showing "Pre-Shipment Info Sent to USPS, USPS Awaiting Item". I have received no updates (it was supposed to be delivered on Jan 17, which I have no idea why it was set to this date as that was a holiday). THis has happened before. I would like to get an update to my items actual delivery date.

[Dreadnaught99]

Currently I have 2 items under the same order that I placed an order for on Jan 8. it has since passed the initial delivery date with the status always showing "Pre-Shipment Info Sent to USPS, USPS Awaiting Item". I have received no updates (it was supposed to be delivered on Jan 17, which I have no idea why it was set to this date as that was a holiday). THis has happened before. I would like to get an update to my items actual delivery date.

[Rich-BBY Retired: Social Media Specialist]

Hello, Dreadnaught99, and welcome to our online community!

Having order delays is not ideal, and I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:

Full name

Email address

Phone number

Customer Service Pin (located bottom of receipt) or Order Number

I'll keep an eye out for your message.

Best,