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Posts: 1
Registered: ‎12-01-2021

Delayed Delivery, Told to "Contact Sender"



On November 3rd, I made an order on The order was a pre-order which was supposed to be delivered on November 15th. I checked the tracking every day starting the 15th, and it kept getting delayed. Finally, as of the 28th, the tracking now just says to "contact sender." The Best Buy website seems to say that Ontrac has lost my package.


What options do I have to get my item sooner rather than later?



Posts: 11,642
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Registered: ‎09-29-2008

Re: Delayed Delivery, Told to "Contact Sender"

Hey, Neefu,


We appreciate you taking the time to reach out to us here on our forum, and given how long you have been waiting on this order I can understand you being concerned that Ontrac has now lost the shipment. I would love to look into this for you. Could you send me a private message with your name, phone number, email address, and order number? To send me a private message simply click on the message button in my signature.



Allan|Senior Social Media Specialist | Best Buy® Corporate
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