BestBuy.com

[Jcall12]

Good morning,

I just recieved an email saying there could be a one month delay on a laptop I ordered 8/26. While I understand things happen is there anyway I could get a better timeline or specific date on when it will arrive? I need it before I move out of state next tuesday and now need a timeframe so I can decide if I need to buy it elsewhere. My order number is {removed per forum guidelines}

Thank you 

[Sarah-BBY Social Media Specialist]

Hello, Jcall12,

Thanks for reaching out to us here on the Best Buy Forums. We always appreciate hearing from our customers, but I wish we were meeting under a more pleasant circumstance. I’m sure you are anxious to receive your new laptop, and receiving a notification of a potential delay would lead me to look for some answers as well.

We’d be glad to look further into your order, but will need to gather some information from you first. When you have a moment, please send a private message with your full name, email address, and telephone number. To get started, simply select the blue box next to my name below.

Sincerely,

[Jcall12]

*** update Package has been shipped and should be arriving tomorrow. Customer support was a huge help in letting me know exactly what was happening.

[Sarah-BBY Social Media Specialist · Accepted solution]

Jcall12,

We are happy the package is on track to get to you! Please know, you’re always invited back to work with us here on the Best Buy Forums. Our team is happy to help, and we look forward to seeing you online again soon.

Sincerely,