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New Member
Posts: 2
Registered: ‎08-28-2019
Accepted Solution

Delay inquiry.

[ Edited ]

Good morning,

 

I just recieved an email saying there could be a one month delay on a laptop I ordered 8/26. While I understand things happen is there anyway I could get a better timeline or specific date on when it will arrive? I need it before I move out of state next tuesday and now need a timeframe so I can decide if I need to buy it elsewhere. My order number is {removed per forum guidelines}

 

 

 

 

Thank you 

Posts: 388
Topics: 28
Kudos: 56
Solutions: 19
Registered: ‎07-23-2018

Re: Delay inquiry.

Hello, Jcall12,

 

Thanks for reaching out to us here on the Best Buy Forums. We always appreciate hearing from our customers, but I wish we were meeting under a more pleasant circumstance. I’m sure you are anxious to receive your new laptop, and receiving a notification of a potential delay would lead me to look for some answers as well.

 

We’d be glad to look further into your order, but will need to gather some information from you first. When you have a moment, please send a private message with your full name, email address, and telephone number. To get started, simply select the blue box next to my name below.

 

Sincerely,

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎08-28-2019

Re: Delay inquiry.

*** update Package has been shipped and should be arriving tomorrow. Customer support was a huge help in letting me know exactly what was happening.
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Posts: 388
Topics: 28
Kudos: 56
Solutions: 19
Registered: ‎07-23-2018

Re: Delay inquiry.

Jcall12,

 

We are happy the package is on track to get to you! Please know, you’re always invited back to work with us here on the Best Buy Forums. Our team is happy to help, and we look forward to seeing you online again soon.

 

Sincerely,

Sarah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!