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New Member
Posts: 3
Registered: ‎11-11-2019

Delay for refunds over ten days with an canceled order

[ Edited ]

With the order number {removed per forum guidelines}, I was trying to purchase a laptop for $1919 on Nov. 11. The order got canceled right after one or two minutes I placed it. It said that couldn't verify the card information I used.
I don't want to buy stuff at bestbuy anymore since I think I got played and the question is whether I can get my money back.
I tried the online customer service once, three times by phone call, all I got we hlep you record this information which might faster the process, but now it's over ten days I got nothing.
I wonder whether I could get my money back and would it happen in next century or what. It just like a fraud, anyone who has the similar experience please help me.

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Posts: 252
Topics: 12
Kudos: 27
Solutions: 11
Registered: ‎02-08-2019

Re: Delay for refunds over ten days with an canceled order

Hello there!

Thanks for reaching out to us. We noticed that you’re a newly registered user, so we want to welcome to for joining our Community Forum.

Ordering something from a retailer, and then finding out your order has been cancelled is frustrating. So, we’d like to research what happened, and provide you a status update. Would you mind providing us with your full name, phone, and email address in a private message so we can delve further in assisting you, please? Just simply click on the ‘Private Message’ button that is to the far right of my signature to send that securely.

 

Regards,

Wesley|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 3
Registered: ‎11-11-2019

Re: Delay for refunds over ten days with an canceled order

The 12th days after the order got cancelled, the money is still nowhere.
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New Member
Posts: 3
Registered: ‎11-11-2019

Re: Delay for refunds over ten days with an canceled order

The 13th days, no money get back.<br>Bestbuy said they had released the preauthurized fund, so I need to contact to my bank. <br>the bank told me they hadn't seen any cancellation about the preauthorized fund, so I need to contact with bestbuy.<br> Any one who is lieing in this process should go to hell!