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[Pr1]

I ordered this grounded tap but it is defective; the hole for the 6th socket is not punched out. Unfortunately this is a really thick plastic and I was unable to punch a hole myself. Can I request a replacement shipped out to me?

[Pr1]

[Pr1]

Can I get a replacement since I used promotions on this order and they won't be applied on a reorder?

[Pr1]

Could one of the forum moderators assist me please?

[SeanM-BBY Retired: Social Media Specialist · Accepted solution]

Hi, Pr1,

Welcome back to our forums!  Having one of the sockets covered up by plastic pretty much defeats the purpose of that sixth socket there, so I can certainly understand wanting to explore your options.  You’ve certainly come to the right place for help, and I’ll be happy to provide any additional assistance I can.

For starters, if you receive an item that is defective, or not quite what you were expecting, utilizing our Return & Exchange Promise is a good way to make sure you’re either getting the item you were looking for, or returning your order to us for a refund. 

Most products are eligible for return within 15 days after the order is delivered, however, I’d like to look into your order further, and make sure we’re exploring all options available for you.  In order for me to begin my research, I’ll ask that you send me a private message with the following information:

• Your first and last name
• Your phone number
• Your email address
• Your order number

To send me this information privately and keep it out of the public view of our Support Forums, be sure to use the blue “Private Message” button in my signature.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Looking forward to hearing from you,