05-05-2017 11:38 AM
05-05-2017 12:28 PM
05-05-2017 04:33 PM
Welcome to the forum. Realizing that you were signed up for a service you didn't consent to that you've been paying for for 10 years would be very upsetting. I can imagine the shock when you realized this was happening when you viewed your statements.
Walrus provided some great information. As he mentioned, the debt protection was an option you would have had to agree to when you opened the account. As you may be aware, Citibank, N.A. is the issuer of your My Best Buy credit card account. It is however, my goal to assist our valued customers as best as I can; therefore, I will be reaching out to Citibank on your behalf to see if they can assist in anyway. Using the e-mail you registered on the forum, I was able to access your information, and you should hear from them within 3 – 5 business days.
Thank you again for contacting us, and please let me know if you do not hear from them within this timeframe.
05-05-2017 04:41 PM
05-05-2017 04:52 PM
Hello again Msb0120,
I have reached out on your behalf and you should hear back from Citibank. In regards to your question, since a long time has passed since you were signed up for this program it is difficult to determine what happened or was happening at the time. I can confirm that it is the expectation that our associates be completely transparent with our customers when selling any protection plans or signing customers up for Best Buy credit accounts. I assure you I will document your comments for review here at the corporate office.
05-11-2017 06:04 PM
05-12-2017 09:16 AM
Good morning Msb0120,
I have received the same information sent to you. The investigation was conducted by the executive team at Citibank. I know it wasn't the outcome you expected but that is their final answer, and I'm sorry for the disappointment this has caused.
05-26-2017 09:38 AM