05-28-2017 07:34 PM
10-16-2017 12:48 PM
I have discovered the my credit card was fraudulently enrolled in Best Buy's "Debt Protection Coverage" on 08/05/2007. Over the course of the past ten years, my card and my credit has been assessed over $2000 in fees in the "optional coverage" I have requested on two separate occasions for proof of my signature to the enrollment be provided (it has not to date). I have also requested the fees be refunded up until the time of my "dis-enrollment from the program" After receiving a letter that I "enjoyed the protections provided under the coverage" and would not be refunded, I wrote to your Debt Processing Center at their Fort Worth address today. I doubt I will receive any response or refund to this written communication either. These charges have been placed on my card illegally. I am aware that this is not the first time such accusations have been raised against Best Buy, Citibank or the predeceasing credit card provider.
10-16-2017 12:54 PM
10-16-2017 12:57 PM
Not according to the Debt Protection department when you call them separately. They have the ability to refund and also provide with proof of signature. Which they continue to withhold - because it does not exist.
10-16-2017 01:04 PM
01-03-2018 09:05 AM
I am replying to your post since I replied to another similar post, but my message was deleted by Best Buy. In order to fully "comply" with this forum's rules, I will not suggest people take legal action. However, I am also a victim of the fraudulet "debt protection" charges and have filed a complaint with Comsumer Financial Protection Bureau at https://www.consumerfinance.gov. While I am not telling anyone to do the same thing, it is an option.