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Posts: 3
Registered: ‎10-15-2017

Damaged steelbook

My Blu ray steelbook of Christmas Vacation that I ordered online arrived and upon opening I noticed the case has damage and the inside has cracks on the case. The disc itself looks ok but was loose in the box. 

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Registered: ‎11-10-2008

Re: Damaged steelbook

If you have a Best Buy close to you, you can attempt to exchange it for one not damaged. Otherwise you can return and exchange it online for a new one.


Call 1-888-BEST-BUY for return instructions and a label to return.

Former Best Buy Super User Community Veteran since 2008. Please note due to the forum closings, I will no longer be answering posts on these forums. Please visit for support or dial 1-888-BEST-BUY for further assistance.
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Registered: ‎10-19-2017

Re: Damaged steelbook

Hey, Ingrsco,


Welcome back to our Best Buy forum community, although I wish your reason for reaching out was a happier one. As someone who likes to keep a close eye on my packages, I know how it feels to have your package arrive, only to see it was damaged in transit. That's never fun, but we're glad you took the time to share your experience with us so that we can step in and turn things on!


If you're still needing help with this, I'm happy to look into your order further to see how we can help. For me to get started, can you use the "Private Message" option in my signature below to send over your full name, phone number, and email address?



Elle|Social Media Specialist | Best Buy® Corporate
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