Add Product

Search Results:

New Member
Posts: 3
Registered: ‎10-15-2017

Damaged steelbook

My Blu ray steelbook of Christmas Vacation that I ordered online arrived and upon opening I noticed the case has damage and the inside has cracks on the case. The disc itself looks ok but was loose in the box. 

Posts: 9,298
Topics: 1,222
Kudos: 711
Blog Posts: 0
Solutions: 295
Registered: ‎11-10-2008

Re: Damaged steelbook

If you have a Best Buy close to you, you can attempt to exchange it for one not damaged. Otherwise you can return and exchange it online for a new one.


Call 1-888-BEST-BUY for return instructions and a label to return.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Posts: 983
Topics: 71
Kudos: 200
Solutions: 44
Registered: ‎10-19-2017

Re: Damaged steelbook

Hey, Ingrsco,


Welcome back to our Best Buy forum community, although I wish your reason for reaching out was a happier one. As someone who likes to keep a close eye on my packages, I know how it feels to have your package arrive, only to see it was damaged in transit. That's never fun, but we're glad you took the time to share your experience with us so that we can step in and turn things on!


If you're still needing help with this, I'm happy to look into your order further to see how we can help. For me to get started, can you use the "Private Message" option in my signature below to send over your full name, phone number, and email address?



Elle|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!