08-14-2019 10:18 PM
The easiest remedy here would be to swing by your local Best Buy store to see if they have another copy you can simply exchange it for. If not, and assuming you had ordered this on BestBuy.com, you may want to call in at 1-888-BEST-BUY to see if they have another option to offer.
I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.
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08-16-2019 11:55 AM - edited 08-16-2019 11:57 AM
Good afternoon, Neilberkovits,
Welcome to our forums! We’ve definitely got Avengers: Endgame fever around here, and I’m thankful you decided to pick up your copy with Best Buy. No matter the item, discovering your order has arrived damaged is always frustrating, so I’m sorry to hear your SteelBook copy of Avengers: Endgame is dented.
The always helpful Sam-15 has nailed this one on the head, so I wanted to take a minute to give his reply our seal of approval, so to speak. Upon receiving a damaged item, there are a few different options available to you, as outlined in our Return & Exchange Promise. Whether its visiting your local Best Buy store, or contacting our phone support teams, we’ll be happy to assist in any way we can.
With that said, I was able to use the information you’ve provided upon joining our Support Forums, and I see you’ve connected with a colleague of mine through Twitter. I’m happy to see they were able to address your concerns, and it looks like the issue has been resolved. If this isn’t the case, or if you have any other questions or concerns, please don’t hesitate to let us know.