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Posts: 1
Registered: ‎03-15-2019

Damaged product/package...

YIKES!!! The item I received today (to give as a gift) came totally damaged.  This is hard to explain but - the item was NOT on the cardboard package, the item/s were smashed.  It looked like an angry child got hold of the toy and ripped it off the package - and Best Buy sent it to me!

I know that I can return it but, it would cost more to return the item than the item cost on sale.  I am very disappointed in Best Buy and whoever thought it would be OK to send a customer such a messed up item.  The item should have been thrown in the trash - never, ever sent to a paying customer!

Posts: 816
Topics: 66
Kudos: 169
Solutions: 37
Registered: ‎10-19-2017

Re: Damaged product/package...

Hi there, Ohkay1!


Welcome to our Best Buy Forum community!


Although I wish you were reaching out under better circumstances, I appreciate that you took the time to share this experience with us. We know that you put time and effort in to finding the perfect gift for the occasion, so it was an honor that you decided to place your order with us. However, the situation you described is far from the stress-free purchase we intended. 


That said, I would like to try and turn this interaction around. Using the blue "Private Message" option in my signature, please send a over the following so we can look in to our options:


  • Full name
  • Phone number
  • Email
  • Order number

I look forward to your reply!




Elle|Social Media Specialist | Best Buy® Corporate
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