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Posts: 1
Registered: ‎02-12-2020

Damaged computer

I received a computer on 2/5/2020 and it was damaged due to being poorly packaged.  I have called to have the computer repaired and after a long time on hold and talking to different representatives I was told I had to bring the computer into a local store.  I purchased the computer by mail and am requesting a return postage mailing lable to have the computer returned for a refund.



Posts: 5,681
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Registered: ‎08-21-2017

Re: Damaged computer

Hi there, DavidParks,


Thank you for stopping by our community forums. I know there's not always a store nearby that you can process a return at. I would be happy to give you some details on how to get a return shipping label. You can visit this page and have a prepaid return label generated. Once that's done you can drop this package off at an authorized UPS drop off location. Please let us know if we can help out with any other questions!

AndrewB|Social Media Specialist | Best Buy® Corporate
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