Add Product

Search Results:

Reply
New Member
Posts: 1
Registered: ‎02-12-2020

Damaged computer

I received a computer on 2/5/2020 and it was damaged due to being poorly packaged.  I have called to have the computer repaired and after a long time on hold and talking to different representatives I was told I had to bring the computer into a local store.  I purchased the computer by mail and am requesting a return postage mailing lable to have the computer returned for a refund.

 

 

Posts: 5,681
Topics: 187
Kudos: 515
Solutions: 267
Registered: ‎08-21-2017

Re: Damaged computer

Hi there, DavidParks,

 

Thank you for stopping by our community forums. I know there's not always a store nearby that you can process a return at. I would be happy to give you some details on how to get a return shipping label. You can visit this page and have a prepaid return label generated. Once that's done you can drop this package off at an authorized UPS drop off location. Please let us know if we can help out with any other questions!

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!