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Posts: 7
Registered: ‎11-27-2016

Damaged Steelbook

I received the Elf Steelbook in the mail on Saturday and my wife opened it without me checking for damage. Well, needless to say the front is dented in pretty bad and the bottom has bad dents too.

Am I able to still exchange a movie if it's opened? To make matters worse, there was also a soundtrack bundled with it that she opened.

I'm a steelbook collector and always check for dents and spline slash before opening to avoid this issue. She didn't know and I was hoping to exchange it. Anyone know if this is an option and how to iniate if it is? i e thru mail or instore etc... thanks .
Posts: 2,089
Topics: 26
Kudos: 155
Solutions: 109
Registered: ‎10-19-2017

Re: Damaged Steelbook

Hello shakermaker05,


Due to the overwhelming amount of holiday season posts, we are working as quickly as possible to respond to all of the messages we have received. I apologize for the delayed response.


My husband get a little upset with me when I open his packages, but then again he gets upset if I don’t. I’ll never understand him. LOL! Thanks to our extended holiday timeframe, you are still within our Return & Exchange Promise. All you’d need to do is visit your nearest store and explain your situation to have it exchanged.


I am sending you a private message with some more information. You should see it at the top of your screen in the small envelope icon when logged in. I appreciate you taking the time to write us about this. Let me know if you have any further questions.



Deysha|Social Media Specialist | Best Buy® Corporate
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