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Posts: 1
Registered: ‎03-22-2020

Damaged Refrigerator


I ordered the refrigerator last week. I picked it up yesterday, the 21st. Got it home, went to put it in today, 22nd. Noticed 2 dents on top of the fridge and a ding in the door. Already have the fridge in the hole, so don’t want to take it out and put another one in. What are my other options? It sucks to be brand new, out of the box, and damaged.
Posts: 1,037
Topics: 56
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Solutions: 62
Registered: ‎11-30-2015

Re: Damaged Refrigerator

Hello, ljacobs1,

Welcome to the Best Buy Forums. Thanks for making your first post.

When I order something brand new, I also expect it to show up in pristine condition. I'm sorry for any damage that may have occurred while the refrigerator was in transit. I would be happy to review this with you, and advise you on any next steps that may be available. I will be sending you a Private Message requesting some information to get started. When you have the time, please respond to me there.


Fey|Social Media Specialist | Best Buy® Corporate
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