Add Product

Search Results:

New Member
Posts: 1
Registered: ‎01-15-2022

Damaged Appliance Delivered - Worst Customer Support - Run around getting Exchange/Return/Refund

I ordered a Samsung refrigerator on Dec 13th 2021, which was delivered damaged and I made the mistake of accepting the delivery, since the delivery person and BestBuy Customer service assured me that it will be exchanged quickly and I was without a refrigerator.  Since then I spent close to 10 hours on the phone trying to get the refrigerator exchanged. Best buy Geek Squad scheduled pick up/exchange 4 different time and each time, there were issues on the day of delivery where either the refrigerator was not available or the truck driver wasn't available or something else. I want my money back and want the broken refrigerator out of my house. I already purchased the same refrigerator from Lowes and it was delivered and installed in 2 days.

So far Geek Squad has been a joke. Just transfering me to someone else, who has no clue about the history of my order and I have to start all over again explaining what I am trying to do and why, only for them to tell me that there is an error in the system and they are taking notes, or that they are scheduling someone to come and pick up my order and no one shows up.  There is absolutely no way to get to a manager and when asked, they simply transfer you to another team member, for the entire process to start all over again.

A Company as large as Best Buy must have a compliant center or some way to get to a person from Corporate, who would care enough to resolve my issue. I don't know how to get to that person. Please help!!!

Posts: 138
Topics: 1
Kudos: 22
Solutions: 7
Registered: ‎11-08-2021

Re: Damaged Appliance Delivered - Worst Customer Support - Run around getting Exchange/Return/Refund

Hello, Abeerm79, and welcome to our online community!


Thank you for posting on our forums regarding your experience, however I do wish it was under different circumstances. Having a negative experience with Geek Squad is not ideal, and I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:


Full name

Email address

Phone number

Customer Service Pin (located bottom of receipt) or Order Number


I'll keep an eye out for your message.




Rich|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!