BestBuy.com

[SingKHH]

Hi,

I recently placed an order with you guys and the order was shipped out via a few different tracking numbers.

One of the tracking number failed to deliver and when i tracked the tracking number, UPS has the order status stuck "Damage Reported" with no further update.

Can i please have a replacement sent for the units contained in this package? Thanks and Please help!

[AaronG-BBY Social Media Specialist · Accepted solution]

Hello,

Welcome to our forums! Having a delivery delayed is never great.

I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address
• Your order number 

This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.

Thanks,

[SingKHH]

Hi, I need additional help with this . I have sent another message to AaronG, plz help. Thanks !

[AaronG-BBY Social Media Specialist]

Hello again,

How can I help you today?

Thanks,

[SingKHH]

Hi AaronG, I have sent you another DM yesterday. Plz have a look. I will send it again just Incase u didn’t get it . Thx