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New Member
Posts: 3
Registered: ‎06-17-2022
Accepted Solution

Damage Reported via UPS Tracking Status

Hi,

I recently placed an order with you guys and the order was shipped out via a few different tracking numbers.

One of the tracking number failed to deliver and when i tracked the tracking number, UPS has the order status stuck "Damage Reported" with no further update.

Can i please have a replacement sent for the units contained in this package? Thanks and Please help!

Posts: 181
Topics: 6
Kudos: 45
Solutions: 12
Registered: ‎11-08-2021

Re: Damage Reported via UPS Tracking Status

Hello,

 

Welcome to our forums! Having a delivery delayed is never great.

I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number 

This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.

 

Thanks,

Aaron G|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎06-17-2022

Re: Damage Reported via UPS Tracking Status

Hi, I need additional help with this . I have sent another message to AaronG, plz help. Thanks !
Posts: 181
Topics: 6
Kudos: 45
Solutions: 12
Registered: ‎11-08-2021

Re: Damage Reported via UPS Tracking Status

Hello again,

 

How can I help you today?

 

Thanks,

 

Aaron G|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎06-17-2022

Re: Damage Reported via UPS Tracking Status

Hi AaronG, I have sent you another DM yesterday. Plz have a look. I will send it again just Incase u didn’t get it . Thx