02-09-2019 10:10 AM
I made a really stupid mistake placing an order more than $1K with the promise of 2-day delivery on a Saturday. I canceled all my plans to be home that day. Shipping was delayed. Now they expect me to be home to receive the order which is extremely inconvenient for anyone who works an 8-5 job. They also did nothing to help with this - just very politely "rest" assuring me that FedEx will deliver the earliest that they can.
Moral of the story - do not trust the 2-day delivery unless you have the mental capacity to deal with shipping delays - especially with expensive orders that require a signature. Just.. don't.. do.. it. Search this forum for more stories.
02-09-2019 12:04 PM
Welcome to our forums. As someone who’s been on the receiving end of too many “your order has been delayed” notifications myself, I know what a disappointing experience it can be. We certainly hope our customers will receive their orders on their original estimated arrival date, and I’m sorry to hear this won’t be the case with your recent order.
Using the information you’ve provided upon joining our forums, I believe I’ve located the order in question. While we’ll be unable to expedite this shipping process now that the order is in FedEx’s possession, you may be able to work with FedEx to arrange a delivery that would provide more flexibility with your schedule. If this is something you’d be interested in, FedEx has more information on their FedEx Delivery Manager service here.
Hope this helps,
02-09-2019 01:10 PM
Sounds like a lot of work that I wasn't planning on. It's been inconvenient enough. Clearing my Saturday to wait for my package, potentially missing it again because it needs a signature, now you guys want me to coordinate with FedEx and potentially disrupt my work schedule. I asked for my order to be canceled and that wasn't an option. Enough time spent away from my kid.
This post is to warn people to be wary of 2-day delivery especially with expensive orders that require a signature - its an easy forum search to catch stories like mine.
02-09-2019 02:09 PM
Welcome back, yg,
Our Support Forums are in place for our customers to share their feedback with us, and I’m thankful you took the time to do so.
I completely understand the inconvenience of having to rearrange your schedule on such short notice. Regardless of what led to this delay, it’s never something we want our customers to have to go through, and under similar circumstances, I can’t say I would feel any different. While we’ll be unable to cancel your order now that it’s in FedEx’s possession, I am optimistic they’ll be delivering your order to you soon.
Thanks for posting,