05-23-2019 12:51 PM
I wanted to share my experience with the customer support. I recently purchased a phone and along with came 3 months Sirius XM Subscription. Now for some reason I never received any email for subscription code. So I decided to check on with support,
Chat support : A case was generated and I was asked to contact over phone, I asked if it can be done over email instead and was told, "it has to be done via phone".
I contacted phone support today and talked to three persons,
P1: Took my case id told me that he need to connect me with another department.
P2: Took my case id, other details, put me hold for multiple time, and eventually told me that this needs to be done by mobile support, and connected me to next department.
P3: This person flat out told me that he can not issue any code and suggested me to contact Sirius XM instead. He said though he can see that the chat support has asked me to contact via phone, it can not be done over phone. He in fact asked me to visit Store instead.
My takeaway from this, BestBuy Customer support is slightly messy and needs to be streamlined. I placed an order online, got it shipped to me, got all the physical items as well, it makes no sense visiting store only for a free promotion.
I wanted to send it to a support email so that I can get it escalated, but I could not find the email to send it to. Hence I am writing it here.
05-23-2019 02:42 PM
Welcome back to the forums. It’s been a while since we’ve seen you. I’m sorry that such a poor experience brought you back to us.
I’d very much like to look into this to see if I can help out where our chat team and phone support could not. I truly appreciate your feedback on this experience, as it helps us improve the service we offer.
Please send in a private message by using the link in my signature. I’ll need your name, email address, phone number, and the order number. That should get me started.
05-28-2019 02:16 PM - last edited on 05-29-2019 05:54 PM by Bill-BBY
That’s awesome news. I’m super happy to hear that worked.
Please don’t hesitate to reach back out if you ever need help with a future purchase. In the meantime, I hope you enjoy that trial.