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New Member
Posts: 6
Registered: ‎12-05-2014

Customer support totally lost on SiriusXM subscription

Hi,

 

I wanted to share my experience with the customer support. I recently purchased a phone and along with came 3 months Sirius XM Subscription. Now for some reason I never received any email for subscription code. So I decided to check on with support,

 

Chat support : A case was generated and I was asked to contact over phone, I asked if it can be done over email instead and was told, "it has to be done via phone".

 

I contacted phone support today and talked to three persons,

 

P1: Took my case id told me that he need to connect me with another department.

P2: Took my case id, other details, put me hold for multiple time, and eventually told me that this needs to be done by mobile support, and connected me to next department.

P3: This person flat out told me that he can not issue any code and suggested me to contact Sirius XM instead. He said though he can see that the chat support has asked me to contact via phone, it can not be done over phone. He in fact asked me to visit Store instead.

 

 

My takeaway from this, BestBuy Customer support is slightly messy and needs to be streamlined. I placed an order online, got it shipped to me, got all the physical items as well, it makes no sense visiting store only for a free promotion.

 

I wanted to send it to a support email so that I can get it escalated, but I could not find the email to send it to. Hence I am writing it here.

 

 

Thanks

Aditya

 

 

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Posts: 7,184
Topics: 116
Kudos: 397
Solutions: 395
Registered: ‎12-23-2016

Re: Customer support totally lost on SiriusXM subscription

Hi, Aditya,


Welcome back to the forums. It’s been a while since we’ve seen you. I’m sorry that such a poor experience brought you back to us.


I’d very much like to look into this to see if I can help out where our chat team and phone support could not. I truly appreciate your feedback on this experience, as it helps us improve the service we offer.


Please send in a private message by using the link in my signature. I’ll need your name, email address, phone number, and the order number. That should get me started.

 

Thanks,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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Highlighted
New Member
Posts: 6
Registered: ‎12-05-2014

Re: Customer support totally lost on SiriusXM subscription

Thanks for your help Kyle. It worked.

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Posts: 7,184
Topics: 116
Kudos: 397
Solutions: 395
Registered: ‎12-23-2016

Re: Customer support totally lost on SiriusXM subscription

[ Edited ]

Hello, Aditya, 


That’s awesome news. I’m super happy to hear that worked.


Please don’t hesitate to reach back out if you ever need help with a future purchase. In the meantime, I hope you enjoy that trial.


Sincerely,

 

 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!