BestBuy.com

[Jkneubecker]

Four months ago I purchased an appliance package for over $5,000. After calling Best Buy at least 10 times I’ve yet to have my issue resolved. Of course it’s now long after the return period after I was told by several customer care members that I should see an adjustment in my points balance “within the next 10 days” Never received it or was contacted by anyone after relentlessly asking to have my issue escalated because nobody was willing to dig deeper. I even offered to share a string of emails from the Geek Squad client care agent for Large Product Fulfillment Resolution, and keep getting the same response that they don’t need/want to see the emails where I was promised the adjustment would be made. This was after many long phone conversations with the agent who knew what was going on throughout the entire process and apparently doesn’t work there anymore. I have screen shots of the promotion that I took while making the order so I could make sure I received it. The agent that was helping verified this, but nobody else in customer service can? It’s absurd that nobody cares to help. I guess I’m just out of luck for hundreds of dollars because this is how Best Buy operates? I shouldn’t have to go through all this and resort to contacting the BBB after something that was already acknowledged and promised to be resolved.

[Duncan-BBY Social Media Specialist]

Hi there, jkneubecker, 

Thank you for reaching out to us here regarding your attempts to get assistance. I'd love to take a closer look at this with you to see what we can learn. To do so, can you please send us a Private Message verifying your full name, email, phone number, and order number? 

Thank you!

^Duncan