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Posts: 1
Registered: ‎03-06-2019

Customer service?

[ Edited ]

I have a problem with my order {Removed per forum guidelines}. The item is advertised with 8GB of RAM. But because one of the negative customer reviews claimed it really came with 4GB RAM, I did an online chat with a rep to check and he assured me that it did come with 8GB RAM.  I believed him so I ordered it, waited over week to get it via UPS, got it all setup, and did a system check. Guess what? It only has 4GB RAM in the system.Smiley Sad I want a partial refund or the missing RAM sent to me. The phone rep says to make it right I'll have to ship it back. I don't feel I should be inconvienced any further. 

 

 

 

Posts: 1,501
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Registered: ‎10-19-2017

Re: Customer service?

 Hey, kenny212,

 

Welcome to the forums and thanks for the post! Getting a new computer is a pretty exciting experience though I regret to hear that you were met with disappointment in this case. 

 

Having accurate product information on BestBuy.com is important to us and I'll definitely be passing this on the pertinent team for review. In the meantime, I'd like to see what we can do to help you. To access the order, I'll need a little bit of additional information. Would you be able to send me a private message that contains the following?

 

-Name

-Email

-Phone Number

 

I look forward to hearing from you! 

 

Best,

 

 

Luke|Social Media Specialist | Best Buy® Corporate
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Registered: ‎10-19-2017

Best Buy and The JemJem Scam.