01-27-2021 03:06 PM
Greetings, Fellow Best Buy Shoppers,
It’s that magical time of year again, and all of the teams here at Best Buy are working hard around the clock to help make your holidays extra special. We’re taking extra precautions at our stores this year, and are also offering curbside pickup options. Here are some tips to help you prepare for your store pickup order.
TL;DR: Keep track of your order status online and don’t stop by the store until you receive a notification that your order is ready. There may be a wait at the store due to capacity limits, so try to plan ahead. When checking out online, there is a new option to pick up your order curbside.
01-31-2021 05:42 PM
02-12-2021 12:12 AM
Sorry, the original posted, and IDK why. This week I had been looking for a laptop to do my schoolwork and some gaming on. I ordered a device for in-store pickup and was told that it would be ready in an hour. However, that was not the case. I ordered the laptop at 10 AM and never received a notice to come to pick it up. So, about 4 hours after I placed the order, I decided to visit the store to see about my purchase. After 20 minutes of going from employee to employee who were not helpful, one of the computer department employees was helpful. However, after speaking to that employee, I learned that the device I was supposed to pick up today was nowhere to be found in the store. So, I wasted about two hours of my time driving to the store across town to pick up a device that was nowhere to be found. I would have canceled the order if possible and shopped somewhere else, but that would create even more delay due to the time refunds take to process. So, instead, I have to pay another $20 on top of a $1500 purchase to have it shipped by Monday. This entire experience has been a train wreck from start to finish, and I am unsure who to tell about it, so I am posting here.
02-12-2021 12:14 AM
I also wanted to add that the device appeared as in stock to the store employee that helped me as well, and he went on a wild goose chase to try and hunt it down for me.
02-22-2021 08:43 PM
03-23-2021 11:42 AM