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New Member
Posts: 1
Registered: ‎04-22-2020
Accepted Solution

Curbside Pick Up Order Canceled

I recently made a purchase, and attempted to get to the store, but hours had been reduced and I was late, and then I fell ill and could not physically make it to the store.  I can get to the store the day after the pick up by date, but I received an email stating the order was canceled.  Can the order be un-canceled, or will I need to make a new purchase?

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Best Buy Employee
Posts: 1,830
Registered: ‎01-09-2015

Re: Curbside Pick Up Order Canceled

Sorry but canceled orders will need to be reordered.  If it was canceled before the end of the pickup window, I would encourage you to reach out to your local store for clarification.  That is not the normal process at all.  

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