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New Member
Posts: 2
Registered: ‎08-25-2017

Cricket sim not activated



Just have found that a cricket sim card bought from Bestbuy is not activated.  The cricket website showed the following message when I tried to use it.  


"We can't set up the SIM card associated with that ICCID number. ..."


Please help.  Thanks.


A Bestbuy customer

Posts: 3,823
Topics: 35
Kudos: 366
Solutions: 236
Registered: ‎11-29-2016

Re: Cricket sim not activated

Welcome back to our forums, order20170819,


I’ve run into a few error messages in my day, and it’s never a fun experience.  Especially when it comes to something as vital as your phone, I can certainly understand why you’d want to make sure you’re getting this resolved as soon as possible.


I’d like to look into your order further and offer any additional assistance I can, however, I’ll need to gather a few pieces of information from you before I’m able to do so.  If you could send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number


This should be enough information for me to begin my research.  To send me this information privately, be sure to use the blue “Private Message” button in my signature.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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