07-30-2019 03:03 PM
Just have found that a cricket sim card bought from Bestbuy is not activated. The cricket website showed the following message when I tried to use it.
"We can't set up the SIM card associated with that ICCID number. ..."
Please help. Thanks.
A Bestbuy customer
08-01-2019 01:00 PM
Welcome back to our forums, order20170819,
I’ve run into a few error messages in my day, and it’s never a fun experience. Especially when it comes to something as vital as your phone, I can certainly understand why you’d want to make sure you’re getting this resolved as soon as possible.
I’d like to look into your order further and offer any additional assistance I can, however, I’ll need to gather a few pieces of information from you before I’m able to do so. If you could send me a private message with the following information:
This should be enough information for me to begin my research. To send me this information privately, be sure to use the blue “Private Message” button in my signature.
Looking forward to hearing from you,