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Posts: 1
Registered: ‎03-22-2019

Cricket Wireless refill cards don't work

A couple of months ago I purchased two phone bundles that came with $40 Cricket Wireless refill cards. When attempting to redeem the cards it says "There was an error validating your refill card." Why aren't these refill cards working? Is there a way to determine if Best Buy properly activated them before they were sent?

Posts: 5,205
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Registered: ‎08-21-2017

Re: Cricket Wireless refill cards don't work

Hello again, AnnDW,


Thank you for visiting us here again on our forums. I know how important it is to have a working phone so I can certainly understand your frustration to see that these cards were not activated. I would be happy to take a deeper look in to this to see what's going on. Can you please send me a private message with a bit more information? I will need to verify your:


Full name

Email address

Phone number

Date of purchase


To send me a private message please use the button at the bottom of my post. I look forward to your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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