03-15-2019 04:20 PM
Thanks for connecting with Best Buy, here on the Best Buy Support Forums! Welcome to our Online Community!
It sounds like you've got some phone calls to make. I apologize for any inconvenience caused by the card not working. We'd be happy to look into this for you. To get started, please send us a Private Message with your full name, email address, and phone number. You can find a link to send a Private Message in my signature.