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duqiaochai
Posts: 1
Registered: ‎10-27-2020

Credit card used withou my permission

‎10-27-2020 01:58 AM

Hi,

 

My credit card was used to purchased thing on bestbuy.com. But I am outside of US, and I am not able to register on bestbuy.com. And I could not find any support email to contact bestbuy staffs.

How could I stop the trade and get my money back? Thank you.

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hockeycanuckjc
Posts: 11,123
Topics: 1,811
Kudos: 916
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Solutions: 352
Registered: ‎11-10-2008

Re: Credit card used withou my permission

‎10-29-2020 02:10 PM

Immediately file a fraud claim with your bank and contact local police to file a report. This will help get things sped up. The longer you wait the lesser effective it is to file the fraud.

 

BBY will work with the local police department to co-operate with the investigation. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
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