12-24-2020 06:47 PM
Solved! Go to Solution.
12-25-2020 09:24 AM
Are you talking about Best Buy USA or Best Buy Canada?
12-26-2020 07:08 AM
Okay so you're aware that BBY products are intended for use in the USA and that they are not intended to be used internationally. Also you can't ship from the USA to international locales, if you attempt to use a frieght forwarder, your order will be cancelled.
If the item is intended for a recipient in the USA,Your card will be authorized every X amount of days but other transactions should drop off. You would need to ask your credit card provider for this info.
12-26-2020 08:07 AM
12-26-2020 08:54 AM
As there is an obvious delay in your order if it gets permanently cancelled or delivered then yes the money will be returned regardless of the situation
12-26-2020 10:05 AM
Again, this is in accordance with your CC issuer
12-26-2020 01:44 PM
Thanks for reaching out! I'm sorry to hear that your order has been delayed, I understand that's never fun. As hockeycanuckjc pointed out, Best Buy US sells products intended for use in the USA. You can read more about International Orders here.
It sounds like what you may be seeing is your bank authorizing the funds for this transaction, which depending on your bank, will drop off within either a few days or when the item is shipped or picked up, at which point your card will be charged. You can read more about our payment methods here.
If you'd like me to take a closer look into your order, please send me a private message with your full name, email, order number, and phone number and I'm happy to help.