04-07-2021 11:49 AM
I must not be the only one. Does any one else have to change their password every single darn month in order to log in and make a payment? It always says "wrong password". Every month. I am 100% sure I write it down correctly and put it in correctly. I had the same issue with my wife's account and at this point we just call to make the payment. Does anyone have an issue with the username and password like this?? I tried everything I could, called, spoke to someone and they don't know.
It's frustrating every month.
04-07-2021 01:37 PM
Welcome to the forums!
I appreciate the time you’ve taken to write us regarding your issues with logging into your account. This must be frustrating, to not be able to log in to your account to make a payment. Typically, if this issue is directly with your BestBuy.com account, this most often happens when you are signed in on multiple devices at the same time. If this is the case, be sure to log out of your account on all devices you are logged in on. Then clear your browser cache on all web browsers that you use. You can find instruction on how to do that here.
After that, if you have the Best Buy app, you will need to uninstall it from all of your smart devices and restart those devices by fully powering them off and back on. Then, will you please send me a private message with your full name, phone number, and e-mail address? To send it, click on the blue button next to my signature.