Add Product

Search Results:

New Member
Posts: 1
Registered: ‎05-03-2021

Create account with international number



I am based outside the US and I am trying to register for an account to buy a gift for a friend who lives in the US. I can't sign up for an account however. The account creation page won't allow me to use a country code for my phone number since it will only accept 10 digits and even if I enter only 10 digits of my number I always receive the following highly non-specific error:


"Sorry, something went wrong. Please try again."


Can someone help please?

Posts: 4,848
Topics: 52
Kudos: 341
Solutions: 295
Registered: ‎11-29-2016

Re: Create account with international number

Good afternoon, richardw2101,


Welcome to our forums!  It’s always nice to hear we have customers from around the globe interested in shopping with us, and although it sounds like you’ve run into a bit of a roadblock at the moment, I’ll be happy to assist in any way I can!


As it sounds like you’re aware, in order to create an account with us, a 10-digit U.S. based phone number is required for your account.  While there isn’t any workarounds for this format I can offer, if your friend has a phone number based here in the U.S., you may be able to utilize their phone number in order to create your account.


I hope this helps, but if you have any other questions or concerns, please let me know.



SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!