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New Member
Posts: 2
Registered: ‎02-04-2021

Courtesy Discount

[ Edited ]

We placed an order online, my husband is a United States veteran, and this same item that we purchased online, we could have purchased from Home Depot or Lowes for exactly the same price minus a 10% veterans discount, the rep that we chatted online with, Jessica, explained that they did not offer a veteran's 10% discount but that she would do a 10% courtesy discount, which we did and we placed our order with her, we also told her that we were looking at two microwave drawers and tha the next day, we would be ordering one of them, we asked her if we can get the same discount, she said, yes, just tell that rep, the same thing you have told me and they will do the discount for you.  Next day, we had figured out which microwave drawer we wanted and what a difference, everyone that we contacted online, had absolutely no clue, the very last rep we spoke with, Shawn {removed per forum guidelines},absolutely should NOT be in customer service and should not be allowed to speak to a customer and frankly, we have no idea why he is even IN customer service, all from him is "no", "can't", "don't have anything like that", "no way, for this to happen", quack, quack, quack.  I told him that Jessica, she was an EAGLE, someone that found a way to keep us as a customer, Shawn even ask for links from Home Depot and I provided him with links from not only Home Depot but from Lowes too, with exactly the same price and I also provided him with the 10% discount that they have for AMERICAN VETERANS, and still NOTHING. Hopefully, someone at Bestbuy will reach out to us on this, we have been great customers of BestBuy for DECADES and we made our children and now our grandchildren, customers of BestBuy and this is why, this treatment is so unacceptable to us. 

New Member
Posts: 2
Registered: ‎02-04-2021

Re: Courtesy Discount

To BestBuy, just want to let you guys know, that we were able to purchase this KitchenAid Microwave Drawer from Lowes instead of from YOU.  Their price was exactly the same as your, $1,599.00 but we also got the 10% Military discount of $159.00 from Lowes and we tried with you because we have ALWAYS been loyal to you for our TV's, Soundbars, phones, even our FireTV's and Firesticks and of course, our household appliances BUT NO MORE, we are so done with YOU, your pledge to match the price of other companies is just a lot of hot air and by the way, these communications between us and you and your reps, those are going on social media and hopefully, people will see that BestBuy is really NOT a BEST BUY for Americans, at least not American military and their families and friend.  

Posts: 6,667
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Registered: ‎08-21-2017

Re: Courtesy Discount

Good afternoon, Arellanobl,

 

Welcome to our community forums and thank you for taking the time to let us know about your recent experience with this purchase. ​We appreciate you joining us to share your feedback with us, and we value your service to our country. While Best Buy does not currently offer a specific military discount, you're always welcome to view our current promotions and special offers, such as the Deal of the Day, or you can check out our Top Deals.

 

We also offer a Price Match Guarantee to help make sure you get the best price. Please keep in mind that we are unable to match prices that are only available to select groups of customers or government exchange store offers. 

We rely on feedback from customers like you to identify the areas where we stumble or fall short. I am happy to get this documented at a corporate level for internal review. If you’d like for me to do so, you can send me a private message by clicking on the blue button next to my signature. Please include your full name, phone number, and e-mail address.

AndrewB|Social Media Specialist | Best Buy® Corporate
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