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New Member
Posts: 2
Registered: ‎01-02-2021
Accepted Solution

Correction needed on bestbuy.com

Please note that your antenna extension cables are marketed on-line in feet, using the feet symbol (i.e. 5') but the sizes of the cables are in inches (i.e. website says 4' when it should say 4").  This is further confused when you checkout, becasue at that time you get the correct measurment in feet (i.e. cable extension listed as 144' on line, shows the correct measurment of 12' during check out.  Just thought you'd like to know.

Best Buy Employee
Posts: 2,303
Registered: ‎01-09-2015

Re: Correction needed on bestbuy.com

I assume you're talking about the Metra antenna extension cables found at this link: https://www.bestbuy.com/site/searchpage.jsp?st=antenna+extension+cable&_dyncharset=UTF-8&_dynSessCon...

 

If so, it looks like there are quite a few errors.  Most are actually inches instead of the listed feet (12, 18, 48, 144) but the one that's listed as 4' is really wrong...It's actually 204", which is 17 feet.  It's also marked at a weird price with that in mind.  Knowing that the model number 44-ECxxx with the X's representing the length in inches should allow you to choose the right one in order to purchase.  Due to the current traffic, the moderators have a 7-8 day time window listed in the announcements as their turnaround.

 

Thanks for the keen eye!

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 705
Topics: 31
Kudos: 151
Solutions: 49
Registered: ‎02-08-2019

Re: Correction needed on bestbuy.com

Hey, sarasota and jdogg836,

 

Thanks for reaching out to us on the Forums! We want our website to show accurate and up to date information, and we appreciate you bringing this to our attention. 

 

sarasota, could you provide an exact link to the product on BestBuy.com to verify the error you're seeing, or let me know if it's the one that jdogg836 provided? Once I can get that information, I can forward this feedback onto the proper team to take care of the errors. 

 

Thanks again for letting us know about this! 

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎01-02-2021

Re: Correction needed on bestbuy.com

Posts: 705
Topics: 31
Kudos: 151
Solutions: 49
Registered: ‎02-08-2019

Re: Correction needed on bestbuy.com

Thanks again for bringing this to our attention! I've passed this information onto my team. 

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!