BestBuy.com

[Don0128]

I tring to see if there is some way to get a copy of an old online receipt from 2016. I had a Samsung TV fail on me an Samsung is willing to help me out if I can give them a detailed reciept. I can see the purchase in my history, but the "see detail link is missing.

I have call and talked to customer service and they have said there is nothing they can do. Detailed reciepts are only kept for 6 months

Is there any other department that might be able to dig deeper that the average customer service rep ? If I dont get a copy of the reciept I have a $1600 dollar paper weight.

Thanks

[Don0128]

Sorry if I posted in the wrong section I ment to post on the bestbuy.com section. I dont see a way to change it.

[Don0128]

How do I get someone from customer service to respond to this?

[Vince-BBY Social Media Specialist · Accepted solution]

Hi there, Don0128!

Welcome to the Best Buy Support Forums! We do appreciate your patience while you were waiting to hear from us on here.

I do my best to keep all of my important receipts in one place just in case I need them in the future, however, they always tend to get lost, or I forget where I put the envelope or box that I keep them in! That being said, our system houses that type of information only for a limited time, and it’s not likely we’d have access to something that was purchased more than two years ago. You can learn more about getting receipt copies here.

I’m sure this receipt is important. If you’d like to send a private message with your full name, email address, and telephone number, we can see if there’s any chance we’d be able to help. To get started, just select the darker blue button to the far right of my name below.

Sincerely,