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Posts: 16
Registered: ‎11-16-2013

Constant sign on issuies, both on web (desktop) and app

Everytime I attempt to sign in to the BB app, it prompts me to change my password.


Password works fine to get in to .com on desltop webpage. However, when I try to look at details for an order that has been delayed, it does not accept my password. Multiple browsers, no issues with any other sites, nothing blocked.


I have changed password twice over the past week. Nothing has changed. Not enjoying this, especially during the holidays, ESPECIALLY with delayed outstanding orders.

What's the problem?

Posts: 351
Topics: 8
Kudos: 62
Solutions: 18
Registered: ‎11-23-2018

Re: Constant sign on issuies, both on web (desktop) and app

Hey, the1gwiz,


Thanks for connecting with us again here on the Best Buy Forums. We wish it were under better circumstances, but it is great to see you back regardless!


I would be happy to take a look into this and see what answers may be available here. To get started, please click on the blue button in my signature below to send me a private message. There, please provide your full name, email, phone number, order number, and any error messages you may be receiving.



Quinton|Social Media Specialist | Best Buy® Corporate
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