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New Member
Posts: 8
Registered: ‎04-18-2022

Conned by Best Buy

I went to Best Buy to get my phone fixed. They told me I could get a free phone... so why not? I get the phone... it's not free... 

I get home scratching my head figuring maybe I don't understand.. I don't even like this phone it's smaller than my original. So I go back the next day to return the phone and switch back to my original so that I can get my money back.

I'm charged a 45 dollar restocking fee. They give me a reciept for 7 cents. I literally beg the manager to refund the money as it's not mine to spend. He refuses.

This will be the last time I ever purchase anything from Best Buy ever again. 

New Member
Posts: 8
Registered: ‎04-18-2022

Re: Conned by Best Buy

restocking fees are so absurd you SHOULD NOT be charging your customers to put items back on the shelves it's ridicoulous 

Posts: 10,795
Topics: 1,702
Kudos: 859
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Solutions: 339
Registered: ‎11-10-2008

Re: Conned by Best Buy

It's clearly outlined in the terms and conditions of the Return and Exchange policy. By shopping at Best Buy you agree to all the terms and conditions.


So you did shop there and were charged a restocking fee. You accepted the risk. Best Buy is not at fault. 

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
New Member
Posts: 8
Registered: ‎04-18-2022

Re: Conned by Best Buy

i would have just kept the phone if i'd known i'd be charged anyway!! none of it was explained to me

New Member
Posts: 8
Registered: ‎04-18-2022

Re: Conned by Best Buy

huh... somehow my posts aren't going through we'll try this again:

as i said, it sure doesn't feel like my fault. the "risk" i was taking was not adequately conveyed.

describing doing business with best buy as doing it "at your own risk" doesn't sound very good for best buy. 


but... you're right. work with best buy at your own peril.

Posts: 18,489
Topics: 3,254
Kudos: 653
Solutions: 522
Registered: ‎09-29-2008

Re: Conned by Best Buy

[ Edited ]

Welcome to our community, chompa.


Please allow to begin by apologizing for our tardy reply to your messages. Our goal is ever to respond as promptly as possible and I'm at a loss to explain why you haven't heard from us sooner.


I certainly understand your concerns regarding the restocking fee. As others have said, certain products do have restocking fees when returned. More information can be found by visiting our Return & Exchange Promise page.


With that being said, I'd like to look into this further for you. Please send me a private message with the following, and I'll see what options there may be, if any:


  • Your full name
  • Your telephone number
  • Your email address
  • Your order number, or
  • The Customer Service PIN from your store purchase receipt

To send me a private message, please click the button labeled "Private Message" in my signature below.


I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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