BestBuy.com

[RussPotter]

Hi, I preordered the Doom Eternal Collector's Edition in July and received a confirmaiton email. At first, clicking on the order status button would show me that the order was in prrogress and would be available for pickup on 11/22. Now it just takes me to a login page and won't show my order.

I have my order number; i wanted to make sure nothing had happened to my preorder.

[Deysha-BBY Social Media Specialist · Accepted solution]

Hello, RussPotter,

Welcome to the forums!

I appreciate you writing us about your pre-order, and choosing us for your purchase! I too would be looking for help if I couldn’t access my pre-order. I am happy to check on this for you.

First, I am going to need some details from you. Please, private message me with your order number, full name, phone number, and e-mail address connected to your BestBuy.com account. I look forward to hearing from you, so I can continue to help with your order details.

Regards,