BestBuy.com

[Evelyne]

Hi,
On February 5th, I ordered from Best Buy and the amount was laughed on my Visa credit card, but I never received an email on my order or on the delivery or invoice proving my purchase. When I asked on the website chat the person could not find my order, but I did have the amount taken on my credit card. I am very worried and stressed by all this. I never thought that a store as big as Best Buy would scare me for my money. I need help please. If it is possible to contact me by email so that I can give you more information on this. Thank you so much.

[KyleR-BBY Senior Social Media Specialist · Accepted solution]

Hi, Evelyne,

Welcome to the Best Buy Community forums. Thanks very much for reaching out. Having your credit card charged with no order confirmation must be scary. I hope I'll be able to get you some information to help relieve that worry. 

Can you please send along a private message by using the link in my signature below this post? If you include your name, email address, phone number, and the item that you ordered, I'll see if I can find that purchase for you.

Sincerely, 

[Evelyne]

If a write here this is your private message ?

[KyleR-BBY Senior Social Media Specialist]

Hello, Evelyne,

You can send that along though the link in my signature or by clicking here. We ask that you send it in through that private message so that your information isn't posted in public.

Sincerely,