Add Product

Search Results:

New Member
Posts: 2
Registered: ‎09-11-2019

Confirmation email not received

I placed an order online but never received a confirmation email nor does the order show up on my account. However, my credit card was charged. Any help resolving this would be appreciated.

Posts: 7,326
Topics: 161
Kudos: 265
Solutions: 326
Registered: ‎11-30-2015

Re: Confirmation email not received

Greetings, Pamarc1,


Welcome to our community! Noticing that you may not have automatically received an order confirmation would spark some alarm. Thank you so much for reaching out to us for some assistance with your order. We’d also like to apologize for the slight delay in our reply.


Confirmation emails can take up to 24 hours to arrive and sometimes may get mis-routed in our customer’s inboxes. Can you please confirm if you were able to locate your order number and order status for your recent purchase? If not, we’d be happy to see how we might be able to assist you further.



Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!