09-11-2019 09:22 AM
I placed an order online but never received a confirmation email nor does the order show up on my account. However, my credit card was charged. Any help resolving this would be appreciated.
09-13-2019 01:50 PM
Welcome to our community! Noticing that you may not have automatically received an order confirmation would spark some alarm. Thank you so much for reaching out to us for some assistance with your order. We’d also like to apologize for the slight delay in our reply.
Confirmation emails can take up to 24 hours to arrive and sometimes may get mis-routed in our customer’s inboxes. Can you please confirm if you were able to locate your order number and order status for your recent purchase? If not, we’d be happy to see how we might be able to assist you further.