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Posts: 1
Registered: ‎08-04-2020

Complaint

[ Edited ]

Dear Best Buy Leadership:

I hope this email finds you well!

I am writing as I purchased a MacBook Air on 7/5/20 and due to physician orders requiring me to self-quarantine as I am immunocompromised, I appear to be ineligible to take advantage of an incredible match opportunity.

When I purchased my MacBook Pro from in you 2017, you matched a very similar offer with Beats headphones. This was in the time without COVID.

I have medical documentation which supports my inability to come to the store in the timeframe required to take advantage of the offer found in the link below:

{removed per forum guidelines}

In this offer, if I was well, I would have received AirPods with the education pricing.

BestBuy has always been amazing to shop with and I am concerned that due to COVID those of us who are immunocompromised are forced to forgo opportunities those who are well are not.

I am writing to seek your assistance in resolving this situation.

Please find my order details below

Jason {removed per forum guidelines}

Posts: 6,667
Topics: 227
Kudos: 551
Solutions: 339
Registered: ‎08-21-2017

Re: Complaint

Hello, Jason,

 

Thank you for taking the time to visit our community forums. Our Price Match Guarantee is a great way to make sure you get the best price. I would be happy to help you explore what options we may have to assist you.

 

While we are often able to process several competitors, we are only able to do so at the time of purchase. Additionally, we are unable to process a price match for bundled items. With that said, I would like to take a closer look at this purchase and will need a few more information so I can continue to review this.

 

Can you please send me a private message that includes your:

 

Email address

Phone number

Order number

 

You can send me a private message by clicking the blue button at the bottom of this post across from my name. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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