03-27-2019 01:11 AM
03-27-2019 11:09 AM
Welcome to the forum and thank you for connecting with us regarding your recent experience with refurbished Xbox One Elite controllers. Refurbished items should be thoroughly inspected for functionality and appropriately marked for any missing parts or accessories. They're generally a great way to save a bit on your purchase, and tend to be a great value!
With that said, I'm sorry to hear you received not just one, but two unsatisfactory refurbished Xbox One controllers. While I'm glad to hear the store was able to take care of you when you brought in the controller with the nonfunctional audio jack, I can understand how dismayed you may have been to receive another one in what sounds like worse condition as it wasn't clean and still didn't have an audio jack. I know you mentioned you will be stopping by again to return this. Please keep our Return & Exchange Promise in mind if you're unable to make it in as expected.
We greatly appreciate you reaching out to share this experience and feedback. If you should have any questions, please let me know.