11-20-2019 04:47 PM
11-22-2019 03:22 PM
Thanks for connecting with us again here on the Best Buy Forums. We wish it were under better circumstances, but we truly hope you have been well sine you last reached out.
Our Return & Exchange Promise outlines that cell phones, cellular tablets, and cellular wearables are subject to a fee of $45 when returning. You should receive a notification stating this when making purchases both at our store locations and on our website. As the store manager and the previous agent you spoke with stated, this is not a fee that could be refunded.
Regarding your request to speak with the CEO about this issue, this is not something we’d be able to accommodate at this time, as that is not a customer facing position. Please let us know if we can be of any assistance in the future.
11-23-2019 08:03 AM
11-23-2019 08:46 AM
We do apologize if you were not able to review our Return & Exchange Promise prior to purchase, please know it is always available at the link above, as we do try to make any details about purchases through us readily available.
If there is anything additional that we can assist with, please don't hesitate to let us know. Otherwise, we do hope you enjoy the upcoming holidays!