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Posts: 1
Registered: ‎06-26-2019
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Comfirmation email and forgot order number

Hi I puchased Polaroid SNAP 10MP digital camera with a guest account and I forgot my order number and didn't receive the comfirmation email. I'm very worried, can you please help me and also can you add the order onto my account so it is easier for tracking? Thanks.
Emerging Expert
Posts: 7,891
Registered: ‎02-25-2013

Re: Comfirmation email and forgot order number

If you don't have an order number and did it as anonymous possibly the only way they could possibly get anything for you would be to look it up with your credit card and photo id.  But even then it may not be possible

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Registered: ‎09-29-2008

Re: Comfirmation email and forgot order number

Hi, Joylalala,


Welcome to Best Buy’s online community. Finding a great deal can be exciting!  There have been times during the checkout process that I don’t remember my password, so I decide to check out as a guest. It can be concerning to not get a confirmation email, and the uncertainty begins, leaving you to wondering if the order processed correctly. No worries, our team will be happy to see how we can help. 


If you haven’t already stopped by your local store to see if they can help you find the order information, just as bobberuchi has mentioned, send me a private message. In the message include your name, email address, phone number, and the product brand and model number. To send me a message, log into the forum, and select the Private Message option.


Thank you,

Karina|Social Media Specialist | Best Buy® Corporate
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Registered: ‎09-29-2008

Re: Comfirmation email and forgot order number