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Posts: 1
Registered: ‎04-24-2021

Christmas Gift Never Received

Hi there, I just found out the Apple AirPods I purchased from Best Buy were never received by my brother, the recipient. FedEx tracking says they were delivered, but if no one received them, how is that confirmed? I’m super sad that I didn’t know this previously, because apparently my brother, multiple states away, just thought I never sent anything, which is not the case! It was ordered on December 21st, and I paid over $100, never to receive a product. I feel terrible that I didn’t know until now. Thanks for anything that you can do!
Posts: 6,539
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Registered: ‎08-21-2017

Re: Christmas Gift Never Received

Good afternoon, Bri18,


Welcome to our community forums. As someone who does almost all of my shipping online, I know it can be difficult to keep track of shipment and when it arrives. I'd be glad to help you look into this to see what options there are to get help moving forward.


We offer a 15-day Return & Exchange Promise for most of the products we sell. If your order is defective or missing, we're happy to help you look into options during this time frame. Based on your post, it sounds like this order was made in December, is that correct? Because so much time has passed since this was placed I would recommend working with FedEx to file a missing package claim.


I hope I was able to help clarify how to get help. Please let me know if you have more questions I can help with. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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