04-20-2020 10:27 AM
04-20-2020 10:43 AM
04-20-2020 10:46 AM
Sounds like they have to ship this item from a store or warehouse farther away, or possibly direct from the manufacturer. Delays are inconvenient for everyone, but they're also unavoidable, especially during this unprecedented time. Priority tends to go to more commonly-needed items, but this should be on the way as soon.
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04-20-2020 02:13 PM
04-20-2020 02:39 PM
It's now Monday, four days past the original estimated pick-up date. Neither the store nor the customer agent at the toll-free number is able to tell for certain the status of my order. Being close to several metropolitan areas, I know there is a warehouse 73 miles away from the store (showing "low stock") and another 104 miles away from the store (no "low stock" warning, so presumably it has plenty).
I understand that with the on-going pandemic and the furlough of a large percentage of Best Buy employees, those who remain on the job are all stressed out, so we all need to take a deep breath and be patient. That said, the shipping/pickup estimates given on the website when making the purchase are way too optimstic, and in this day and age not being able to tell if the product is already enroute to the store is unbelievable - I have ordered tires from Costco multiple times over the years, even though the distribution center was owned and operated by a third-party (Michelin) I was always given notification by Costco when the tires were on its way to the store.
Now back to waiting some more