11-29-2020 09:25 PM
So an order I placed online well over a week ago changed status on 11/20 stating it was "shipped" utilizing OnTrac. Since then, the status has not changed. Per their own site, they are still awaiting package.
I don't want to lose the sale prices I placed this order with. And based on prior topics, OnTrac seems to persistently have shipping issues.
12-04-2020 03:54 PM
I ordered an Apple Pencil on the 27th of last month, and currently it's marked as "shipped" and "arriving today" but there's been no tracking number received, and it just tells me "We’re waiting for UPS to provide your tracking information, but it should be available soon."
It'd certainly be nice to know what's happened
12-04-2020 04:13 PM
12-05-2020 07:33 PM
12-06-2020 08:32 AM
I was expecting my order to pick up last Friday (12/04) so that I could drop off the gift on my Mother's doorstep for a surprise. It was delayed and we didn't have anything to give to her on Saturday. The item is still not available for pickup yet and I am both saddened and angry that we didn't have anything for her. How can this be resolved?
12-06-2020 10:19 AM
I have been a pretty loyal Best Buy customer and they may have lost me over a service they probably shouldn't offer. If you can't actually deliver something when you say you can, don't offer it! In the past, I would have chosen in store pick up. I figured since I am an "Elite" member I would take advantage of the "Same Day" delivery. I ordered well before the cut off so that I would receive the product by 9pm. Here it is the next morning, well after stores are open and no update. I can't even change my order to store pick up. If you are not going to deliver on your promise, at least give me the option to make a change and pick it up myself. Sorry Best Buy, but you may have lost a loyal customer over this one. I know the couple thousand I spend with you each year isn't a big deal and that's unfortunate for us as consumers.