04-20-2020 11:36 AM - last edited on 06-23-2020 11:50 AM by Bill-BBY
Welcome to our forum community! Due to many requirements with shelter in place orders, Best Buy is taking a lot of orders!
So, what can you do to help keep yourself abreast of your order status? Here's some tips that may help:
Please know that due the volume of orders that come in, it's not feasible for us to check every customer's order status within our normal turnaround time (as much as we would like to).
TL; DR Version: We're able to provide the same information that you can see by checking your order status here.
We thank you for your patience and understanding!
Solved! Go to Solution.
11-13-2019 08:12 AM
Hi, all of my orders state they have been shipped, but no tracking is available. They all state:
We’re waiting for UPS to provide your tracking information, but it should be available soon.
Why is this happening?
11-13-2019 09:52 AM
Thanks so much for joining t he Best Buy Community forums. Whenever I place an order, I want to know where it is and when to expect it. Having tracking not work is always frustrating.
I see that you sent in a private message about this. I'll shortly be replying to that message so that we can dig in and see if we can get an update.
04-14-2020 12:05 PM
04-15-2020 03:46 PM
I wanted to buy this laptop, check link. It showed up for sale, when I tried to add it to my cart, it would not add. I chatted with an agent (have transcript), i was given a support phone number or a link, call anytime for help. The number was Geek Squad Tech Support, I talked to an agent (confimation email), who told me she could not help me, but would connect me to Sales Support. It turned out to be a recorded message and disconnected my call.
A feature on the website Bestbuy.com does not update my location, so I'm being told that my order will be ready in one hour, 300 miles away.
I am extremely frustrated with BestBuy period. I did purchase a laptop for the friend needing one. We'll see whether BestBuy delivers on their promise to have it here by April 17th. But it will be the last purchase at Bestbuy for me.
We may be dealing with social distancing issues right now. But any organization that allows rudeness from their agents, who can hide behind policies that encourage and promote lying and deception. No formal accountability from anyone in the organization, is one I don't want to spend my money on. The true American freedom, spend my money, and support who at least treats me with some respect.
04-15-2020 07:37 PM
I placed an order on Sunday, 04/12 and it said it was supposed to be here today, 04/15, but it isn't here today. I got an email from Best Buy as well as a text message from UPS saying it was shipped yesterday, but this morning got an updated text from UPS saying that they have yet to recieve the package, so the delivery date would be updated when the package is received by them. I've been this aggravating back and forth between Best Buy and UPS because the tracking info only says that only the label was created. Best Buy says that UPS hasn't picked it up, and UPS is saying it's Best Buy's fault. Not only that, but Best Buy's customer service department for orders has been taking 60+ minutes with constant failure with the callback option because it says the options fails, but when it says it works, it doesn't call me back, and I don't have time to sit on hold for 60+ because of work. I just want to know what's going on with my order because this is a headache at this point.
P.S. I have absolutely no problem with waiting for my order because I've been very patient with other orders from different websites that I've made within the past two weeks with everything that's going on, but my problem is when one, I'm told that I'm going to receive my order by a certain date and I haven't received it; Two; there's an unknown stall and no one seems to know what's going on; And three, in situations like this where two companies are fighting back and forth pointing the finger at each other saying it's the other one's fault.
04-15-2020 11:06 PM
04-16-2020 09:02 AM
I placed an order on April 7th with your expressed written guarantee within the order that the item would be delivered by April1 6th. Best Buy was unable to meet that guarantee as April 16th came and passed with an email the following morning that the item was "Delayed" and may or may not be delivered by the 23rd.
I ordered the item based on the delivery date. I now need to cancel the item since it did not arrive on time. However after mutiple failed efforts to contact the company via the live chat option and a couple hours wasted on hold, was told that I can not cancel the order that I will just have to return it?
I undersatnd customer service is likely way understaffed currently, so I can understand the delays. I can also understand that filling orders can and will be an issue, particularly during these troubling times. However, what I do not undertand is a company which has failed to meet its expressed guarantee to a customer, telling that customer they would rather incur the additional costs of a forced return, making the customer go through the added trouble of either driving two hours to the nearest store or shipping the item back, instead of doing the right thing and cancelling the order for the customer. Can someone please explain the "customer service" side of this?
04-16-2020 09:06 AM