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New Member
Posts: 6
Registered: ‎09-08-2020
Accepted Solution

Cheated, stolen from and taken advantage of

Wanted to purchase an insignia wine fridge. Original price was 599.99. It was completely sold out in store and online. I found a satisfactory open box open in Georgia. I paid for it online for 509.00 (total 635.00). When I picked it up it was completely packaged (couldn't check it). When I got home and opened the item the sticker was listed for 479. So was over charged. I attempted to reach out via phone and the agent was so rude. She said I would have to bring it back to Georgia so they can see the price. Then put me on hold when I asked to speak to a manager and was hung up on. I emailed customer service with the order receipt and a picture of the sticker price with the sku with lower price. My purchase, call and first email was 9/5. Today I get a response from best buy customer service. The new price for the item is now listed for 449. And 79 for the warranty (vs 89). I paid more money for an open box. The first email agent that responded me back tells me I can return it and get a price match of 381 for the satisfactory open item. I email back asked if we can avoid having to go to the store. Then get a response back from a different agent saying I can't get the 381 price. Then a response back completely contradicting that. Then a 3rd agent emails me back saying sorry no price match. I email back and again to no avail. Feeling completely defeated and I am just returning the item all together. If I can make the purchase electronically why not fix this, honor what the first agent said and provide a refund for the difference. I drove to another state for this cause there was no option to purchase online or near by. Nothing but frustration. I've never dealt with this at Amazon. I should have just purchased from them. Sorry and saddened as this ends my relationship with Best Buy and I will advocate that to family and friends.
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New Member
Posts: 6
Registered: ‎09-08-2020

Re: Cheated, stolen from and taken advantage of

Speaking with agent now and they are promising to make this right. Will update post accordingly. Standby.
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New Member
Posts: 6
Registered: ‎09-08-2020

Re: Cheated, stolen from and taken advantage of

Please confirm that you the 4 year warranty i purchased is still active and that you did not do anything with it. Thank you.
Highlighted
New Member
Posts: 6
Registered: ‎09-08-2020

Re: Cheated, stolen from and taken advantage of

*I think we are all squared away, please just confirm that my extended 4 year warranty is still active. Thank you.