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New Member
Posts: 4
Registered: ‎12-11-2019

Charged twice, no refund, no update

Hi. I purchased an Ipad and Apple pencil. I got them on Dec 9. My debit card was charged twice but there is no refund. Order status is stacked at shipped and not updated even if I got them.

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New Member
Posts: 4
Registered: ‎12-11-2019

Re: Charged twice, no refund, no update

I noticed one thing. The order status of iPad has a glitch. Could you check it, BBY support?

 

 

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Posts: 4,534
Topics: 134
Kudos: 307
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Registered: ‎08-21-2017

Re: Charged twice, no refund, no update

Hey there, wtqkqlzlz,

 

Thank you for visiting us here on our community forums. I make quite a lot of purchases online and know I would be surprised to discover a duplicate charge when checking my bank account. When an order is placed on our website an authorization hold is placed on your account to ensure that funds are available. Most the time this is removed from your account in three to five business days but can take up to one billing cycle. I would be happy to make sure everything on this order was processed normally. Can you please send me a private message with a few more details about this purchase? I'll need to confirm your:

 

Full name
Email address
Phone number
Order number

 

You can send me a private message by clicking the button at the bottom of my post across from my name. I look forward to checking on this for you. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎12-11-2019

Re: Charged twice, no refund, no update

Could you read my private message?

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Posts: 2,206
Topics: 91
Kudos: 253
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Registered: ‎10-19-2017

Re: Charged twice, no refund, no update

Hi there, wtqkqlzlz,

 

AndrewB-BBY is not currently available, but I do see a private message from you and will be happy to step in for him. I’ll reply there shortly.

 

Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎12-11-2019

Re: Charged twice, no refund, no update

Hi! Thanks your help! I sent a private message.