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New Member
Posts: 2
Registered: ‎07-30-2021

Charged twice for an order.

I ordered something for pickup yesterday and today I changed it from in store pickup to curbside and then after that I got a low balance email from my bank and it showed that I was charged twice for the item so it took all the money I had because it charged me twice.
Posts: 2,128
Topics: 211
Kudos: 91
Solutions: 61
Registered: ‎07-06-2009

Re: Charged twice for an order.

Hello, Montrac4,

 

Welcome to our Best Buy Support forums! Thanks for reaching out about your recent order and the extra charges showing on your bank account. I can understand that having additional money be removed is not an ideal situation to have happen. 

 

When an order is placed on BestBuy.com with a credit or debit card, an authorization is put through to verify the funds are available. The actual charge does not go through until your order is marked ready to be picked up or it is being shipped. 

 

The authorization will typically fall off within a timeframe that is set by the financial institution that issues the card. When modifications are made to an order, it may result in a new authorization being submitted, which should also release the original one, though sometimes depending on the processing of the bank, both authorizations may be present. 

 

That said, I would be happy to review your order with you. If you still need assistance with what is being reflected in your account, please send me a private message with your name, phone number, email address, and the order number. To send the private message, you can use the button in my signature below. 

 

Sincerely,

Melissa|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎07-30-2021

Re: Charged twice for an order.

So basically you're saying that the money from the second charge will be put back into my account once the bank is done processing?
Posts: 2,128
Topics: 211
Kudos: 91
Solutions: 61
Registered: ‎07-06-2009

Re: Charged twice for an order.

Typically, yes, if there is a second authorization or charge that is done on a card for any reason, the funds should be added back automatically for the original one. If you'd like to send a private message with the details requested, I can look into your specific order and provide any exact details on the collection for your order. 

 

Sincerely,

Melissa|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!